Privacy & Data Protection Policy

1. Data Fiduciary & Scope of Policy

This Privacy & Data Protection Policy governs the collection, processing, storage, and transfer of personal information by Vetecura Life Sciences Private Limited (operating under the trade name Furrfab, hereinafter referred to as "Furrfab", "we", "us", or "our").

This policy applies to all visitors, registered members, pet parents, and customers accessing furrfab.com, our Shopify-powered e-commerce storefront, our Pet Health Sanctuary Vault, and our veterinary tele-consultation booking portals.

2. Categories of Information We Collect

We only collect personal information that is reasonably necessary to fulfill your orders, provide veterinary care services, and maintain your customer account:

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  Personal Identification & Contact Data: Name, mobile phone number, email address, physical delivery address, billing address, and PIN code used for order fulfillment, OTP verification, and doorstep courier delivery.
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  Pet Health Sanctuary & Profile Data: Pet name, companion type (dog, cat, bird, etc.), breed, age, date of birth, weight, activity profile, known dietary allergies, medical sensitivities, and uploaded prescription files (Rx) or vaccination cards.
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  Transactional & Order Data: Items ordered, pricing breakdown, discounts applied, shipping selection, and tokenized payment confirmations. We do not store or process raw debit/credit card numbers, CVVs, or NetBanking passwords on our servers.
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  Tele-Veterinary Consultation Data: Health symptoms described, video consultation intake questionnaires, and digital advice summaries generated by certified veterinary doctors.
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  Technical & Device Logs: Anonymized IP address, operating system, browser type, referring URL, and session timestamps collected to ensure platform stability and security.

3. How We Process Your Data

Your data is processed strictly under lawful grounds (contractual necessity, your explicit consent, or statutory legal obligations):

4. Integrated Partners & Data Processors

To provide a seamless, secure shopping experience, Furrfab contracts with verified third-party technical and logistics service providers who act as data processors under strict non-disclosure obligations:

Strict Guarantee: Furrfab does not sell, rent, monetize, or trade your personal data or your pet's medical records to commercial marketing brokers or third-party advertisers.

5. Pet Health Vault & Veterinary Confidentiality

We treat your companion's clinical and wellness records with the highest degree of care:

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  Confidential Clinical Access: Pet medical histories, dietary logs, and uploaded veterinary prescriptions (Rx) are confidential and accessible solely by you and the certified veterinary doctors assigned to your consultation.
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  Veterinarian-Client-Patient Relationship (VCPR): Veterinary practitioners consulting on Furrfab are legally bound by professional confidentiality codes of the Veterinary Council of India (VCI).
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  Isolated Storage: Pet health vault data is segregated from commercial marketing databases and is never utilized for unsolicited external promotional campaigns.

6. Cookies & Local Session Storage

Our website uses small text files and browser local storage to maintain core functionality:

You can modify your browser settings to block or erase cookies at any time; however, blocking essential cookies may prevent you from adding items to your cart or completing purchases.

7. Data Retention & Security Architecture

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with statutory requirements:

• • Account & Vault Data: Retained for the lifetime of your customer account or until you request account deletion.
• • Financial & GST Records: Retained for 7 years to satisfy mandatory Indian tax, auditing, and corporate accounting regulations.
• • Security Standards: We enforce TLS 1.3 encryption in transit, salted password hashing, role-based access restrictions, and automated threat monitoring.

8. Your Rights as a Data Principal (DPDP Act)

Under the Digital Personal Data Protection Act, 2023, you hold enforceable rights over your personal data:

To exercise any of these statutory rights, please email privacy@furrfab.com from your registered email address. We verify identity and process requests within 30 business days at zero cost to you.

9. Statutory Grievance Redressal Officer

In compliance with the Information Technology Act, 2000, the IT Rules, 2021, and Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of our designated Grievance Officer are published below: