Returns & Refund Policy
If your pet isn't thriving or your parcel arrives defective, we make replacements and refunds seamless with zero return shipping costs.
Last updated: August 2026 • Verified Customer Assurance
7-Day Easy Window
Report damaged or incorrect items within 7 days of delivery
Free Doorstep Pickup
Our courier collects the parcel right from your doorstep
Instant Refund Credit
Instant UPI transfer for COD or 3-day card reversal
How to Claim a Return or Replacement
Snap a Photo & Ping Us
Send your Order ID (e.g. #FURR-9201) and a quick photo/video of the parcel to our WhatsApp desk or email care@furrfab.com.
Doorstep Reverse Pickup
Our courier partner (Delhivery / BlueDart) will arrive at your address to pick up the return parcel. No shipping label printing required.
Instant Refund or Dispatch
Once handed over, a fresh replacement is dispatched via express air or your refund is issued immediately via UPI/Bank.
1. Pet Safety & Hygiene Eligibility Matrix
To prevent cross-contamination and guarantee food hygiene for all pets, items are categorized as follows:
| Category | Eligible Conditions | Resolution Option |
|---|---|---|
| Dry Kibble, Wet Food & Cans | Unopened, seal intact, or reported transit damaged | 100% Refund / Replace |
| Supplements & Health Care | Tamper-evident seal intact | 100% Refund / Replace |
| Toys, Collars, Leashes & Beds | Unused with original tags and packaging | Size Exchange / Refund |
| Opened Perishable Treats | Non-returnable (unless spoiled upon unboxing) | Store Credit / Replace |
2. Refund Processing Timelines
Reversed directly to the source payment method within 3 to 5 business days.
Credited instantly via UPI Transfer (GPay / PhonePe / Paytm) or bank IMPS transfer.
3. Order Cancellations
You can cancel any order free of charge prior to warehouse dispatch (typically within 2 to 4 hours of placing the order). Simply cancel directly from your customer account or message our WhatsApp desk.
Initiate Return in 60s
No complicated forms. Our team handles return pickups directly on WhatsApp.
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