Shipping & Delivery Policy
Fast, temperature-controlled, and 100% insured delivery for your pet's daily nutrition and wellness essentials.
Last updated: August 2026 • Verified Pan-India Dispatch Standards
24-Hour Dispatch
Same-day packaging for orders before 1 PM
Free Shipping
100% Free Express on orders above ₹1000
19,000+ Pincodes
Metro, Tier 2, Tier 3 & Remote coverage
Insured Transit
Zero-risk transit with instant replacement
Your Order's Journey
Order Confirmed
Your order is verified and forwarded to the nearest central fulfillment hub.
Quality Inspected & Packed
Protected in temperature-safe, eco-friendly food packaging.
Courier Dispatched
Real-time AWB tracking link sent directly via WhatsApp & SMS.
Doorstep Delivery
OTP verified hand-delivery for complete safety and freshness.
1. Shipping Charges & Free Delivery Thresholds
We believe premium pet nutrition should reach every doorstep without hidden costs. Our transparent pricing structure is as follows:
| Order Value | Shipping Fee | Delivery Speed |
|---|---|---|
| ₹1000 and above | FREE | Express Priority Air |
| Below ₹1000 | ₹79 Flat Fee | Standard Surface / Air |
| Auto-Delivery Subscriptions (Any Value) | FREE | Priority Scheduled Dispatch |
2. Estimated Transit Timelines
All orders are fulfilled from our temperature-controlled warehouses in Bengaluru and Delhi-NCR:
Bengaluru, Mumbai, Delhi-NCR, Hyderabad, Chennai, Pune, Kolkata
⏱️ 24 to 48 HoursState capitals, major towns & district centers across India
⏱️ 2 to 4 Business DaysAssam, Meghalaya, Sikkim, Himachal, J&K, Uttarakhand
⏱️ 4 to 6 Business DaysAndaman & Nicobar, Lakshadweep, specialized military postals
⏱️ 5 to 7 Business Days3. Premier Courier Network & Live Tracking
We partner with India's most dependable logistics networks to guarantee careful handling of glass bottles, wet pouches, and bulk kibble bags:
4. Cash on Delivery (COD) Guidelines
Cash on Delivery is available up to a cart limit of ₹5,000 across eligible pincodes. When the delivery executive arrives, you can pay using cash or scan the rider's dynamic UPI QR code (PhonePe, Google Pay, Paytm).
Looking for your parcel?
Enter your Order ID or phone number to view live courier transit milestones.
Need Delivery Help?
Avg. response under 5 mins
Need to reschedule delivery or change address before dispatch? Reach our logistics desk directly.
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